Summary: By collaborating with division management, the Division Learning Manager executes a learning strategy for the division. This includes assessment and reengineering of existing programs, analysis of gaps and development of a platform that will provide learning and development opportunities throughout various associate experience levels. This is a high impact role requiring a strong, decisive, results-oriented leader who can develop and manage relationships across the division and with a wide variety of partners based on trust, teamwork, and knowledge.
Essential Duties and Responsibilities:
In regards to Supervision of Facility Manager and Property Performance:
- Drive corporate initiatives and values through learning and development
- Instill a performance consulting mentality in the division
- Through collaboration with division management, create developmental plans for teams and individuals. Effectively manage learning resources necessary to implement these plans.
- Manage the delivery of training and performance support solutions including new hire, management, team, technical, sales, service and skills training to support company and division objectives
- Manage training support functions. Drive creative and aggressive improvements in training time to competency and performance execution. Strong focus on end-to-end processes is required.
- Build strong relationships with internal partners. Implement learning programs that will drive desired results.
- Influence and contribute to building a service culture in the business. Instill processes and tools that will drive consistent service delivery and common service behaviors across the division.
- Measure the impact of various learning programs to ensure the appropriate business outcome is derived. Assess opportunities for continued improvement, set goals and establish metrics for success.
- Define and implement process improvements, tools and technology to enhance processes for learning execution
- Up to 50% travel required
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The incumbent must have current driver license to facilitate travel throughout the division organization. ESMI seeks employees that have entrepreneurial, pro-active, “can-do” mentalities, positive attitudes, can handle change and operate with integrity. Employment with ESMI is contingent on successful completion of a background and drug screening. Other qualifications include:
- Comprehensive knowledge of learning and development principles including familiarity with instructional design, technology based learning, skill development, change management, and process design
- Credibility to influence employees, peers and executive management. Able to establish and maintain collaborative partnerships across the division.
- Able to integrate work across delivery channels and customer segments in a fast-paced, highly matrixed environment; establish priorities and achieve results.
- Client focused to ensure that customer needs are built into solutions and processes
- Excellent strategic and process thinking abilities
- Results driven and metrics focused
- Strong business acumen
- Excellent communication and presentation skills
- Professional executive demeanor; decisive with highly versatile interpersonal skills
- Unquestionable business and personal integrity
Education and/or Experience: Bachelor’s Degree strongly preferred. A minimum of two years training experience, preferably with a service or retail organization with a dispersed workforce.
Language Skills: Ability to write routine reports and correspondence, use a computer, and present information to groups of managers, clients, customers, and the general public in English. Ability to read and interpret documents such as safety rules, operating/maintenance instructions, and procedural manuals in English is required
Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and the ability to deal with problems, new challenges, and change.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; and talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move 30 pounds. Specific vision abilities required include close vision, color vision, and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. These outside tasks may need to be performed in either extreme cold or extreme heat. The noise level in the work environment is usually moderate.