{"tool":"get_job","result":{"requisitionId":"R-80163","client":"Extra Space Storage","title":"Call Center Sales Team Lead","description":"At Extra Space Storage, if it matters to you, it matters to us!  It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend us as a great place to work.<p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><span><b>This position may be &#34;Remote&#34; 5 days At-Home if you have been employed with the NSC for a minimum of 12&#43; months and have mentor experience.  </b></span></p><p><span> </span></p><p><span><b>Internal Field applicants must have a minimum of 2 years experience as a DTL.</b></span></p><p><span> </span></p><p><span><b>External Applicants may transition to remote work after a successful completion of the probationary period.</b></span></p><p><span> </span></p><p><span><b>This position is specific to a</b> <b>Mon-Fri /</b> <b>10:30 AM-7:00 PM (MST) schedule.</b></span></p><p><b>______________________________________________________________________________</b></p><p></p><p><b>Job Summary </b></p><p></p><p>Manages a team of dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member. Drives sales conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an engaged workforce.</p><p></p><p><b>Primary Responsibilities </b></p><ul><li><p>Manages a sales team of both in-office and remote agents to meet target department KPIs.</p></li><li><p>Builds a high performing sales team by establishing a culture that maximizes every customer interaction.</p></li><li><p>Takes an active role in the development of each team member by providing daily coaching, setting goals and providing the necessary follow up.</p></li><li><p>Conducts virtual team meetings that drive teamwork and collaboration.</p></li><li><p>Analyzes team metrics to identify trends and gaps in performance.</p></li><li><p>Monitors agent interactions with customers to ensure a high level of customer satisfaction.</p></li><li><p>Monitors team’s efficiency to ensure service level goals are met.</p></li><li><p>Holds employees accountable to performance standards and sales expectations.</p></li><li><p>Partners with the Workforce Optimization team for scheduling needs.</p></li><li><p>Assists with the Agent Development Program by identifying and nourishing our top talent.</p></li><li><p>Assists with new hire interviews and training to ensure adequate staffing and agent development.</p></li><li><p>Actively involved in creating an employee engaging environment.</p></li><li><p>Works as a member/leader of special or ongoing projects.</p></li><li><p>Assists with the oversight and supervision of the call center&#39;s day-to-day operation.</p></li><li><p>Handles escalated calls in a professional, courteous manner.</p></li><li><p>Resolves personnel issues and escalates to proper administration as needed.</p></li><li><p>Evaluates and recommends methods for improvement of practices</p></li></ul><p></p><p><b>Job Specifications</b></p><ul><li><p>Good knowledge of call center operating procedures.</p></li><li><p>Strong interpersonal and communication skills.</p></li><li><p>Leader of people with ability to coach and cultivate a successful team.</p></li><li><p>Excellent verbal and written communication.</p></li><li><p>Ability to manage more than project at a time.</p></li><li><p>Quick learner and ability to adapt to change.</p></li><li><p>Strong focus on sales and customer service and experience.</p></li><li><p>Manages and approves NSC payroll for their team</p></li></ul><p></p><p><b>Education and Experience</b></p><ul><li><p>Bachelor’s degree in business administration, management, or marketing preferred.</p></li><li><p>Two years of supervisory / leadership experience.</p></li><li><p>Three years or more within a sales role.</p></li><li><p>Proficiency in Microsoft Office, including Excel, Word, PowerPoint and Outlook.</p></li></ul><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><h2><b>If you are a current Extra Space employee, please apply through Jobs Hub in Workday.</b></h2><p style=\"text-align:inherit\"></p><p style=\"text-align:inherit\"></p><p><span>We are an equal </span><span><span>opportunity employer</span></span><span> and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p><p><span>Applications Deadline: Applications will be accepted until the position is filled.</span></p><p> </p><p> </p><p> </p>","department":"Call Center","departmentId":"call-center","employmentType":[{"value":"Full time"}],"datePosted":"2026-07-14T00:00:00.000Z","applyUrl":"https://extraspace.wd5.myworkdayjobs.com/ESS_External/job/Midvale-UT/Call-Center-Sales-Team-Lead_R-80163/apply","attributes":["National Solutions Center"],"recruiterAssigned":null,"address":[{"city":"Cottonwood Heights","state":"Utah","country":"USA","zipCode":84047,"address1":"2795 E. Cottonwood Pkwy","location":{"type":"Point","coordinates":[0,0]}}],"city":"Cottonwood Heights","state":"Utah","zipCode":"84047","country":"USA","salaryMin":null,"salaryMax":null,"salRateType":null,"brandId":4466501,"createdAt":"2026-07-14T00:00:00.000Z","updatedAt":"2026-07-14T19:09:26.590Z"},"summary":"Job details for Call Center Sales Team Lead"}