Customer Service Specialist (Bilingual Preferred)
As a Customer Service Specialist, you will have the opportunity to be part of a diverse team with excellent company culture. Extra Space Storage was listed in the Top 100 Best Places to Work for in 2020 on Glassdoor. We are the fastest-growing storage company with over 2,000 locations nationwide and can provide you with incredible career and development opportunities.
We look for employees that are passionate, eager to learn, and will strive to create the best customer experience possible.
Benefits We Offer You
Outstanding company culture; including steady work hours and work/life balance
Competitive starting pay + monthly bonus opportunity
Paid Time Off accrued throughout the year, increasing with years of service
Career opportunities throughout the United States
Generous 401(k) match with Traditional and/or ROTH choices
Affordable Health Insurance/medical benefit options with up to a $1,000 annual Health Savings Account employer contribution
EXTRA Healthy Wellness program that includes the potential for $70 each month in credits towards your medical premium and $100 in annual rewards for participation
Education support program (pursuit of bachelor’s degree)
BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc.
Develop excellent customer relationships by identifying the storage needs and providing them with solutions
Improve sales objectives with prospective customers through unit rentals, insurance of rentals, and sales of moving materials
Guide your new customers through rental processes and agreements
Keep your facility up to the highest of cleanliness standards (i.e. cleaning units, sweeping, mopping, changing light bulbs, etc.)
Handle cash and balance receipts, pursue collections, post payments, and process daily bank deposits with integrity
Perform independently on a day-to-day basis with a focus on teamwork and partnerships with other stores in the area
May be required to travel to local retail locations and run errands for the facility
1+ years of customer service experience (i.e. retail sales, restaurant, sales associate, front desk, site management, and/or other customer-centered sales roles)
Basic computer skills
Valid Driver’s License with access to reliable transportation
High School Diploma or GED equivalent
Note: If you have experience working in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales.
We value diversity at Extra Space Storage. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.
Extra Space Storage is the second largest operator of self-storage facilities in the U.S. Since we were founded in 1977, we’ve taken the storage industry by storm. In 2015 alone we added 1.6 Billion dollars in new acquisitions to our already large property portfolio.
The cornerstone of Extra Space Storage is successful partnerships with our stakeholders, partners, investors and customers. Our goals are driven by an impassioned, dedicated workforce that thrives in the innovation driven corporate environment. We are the best, at getting better!
Our Team Makes Us EXTRAordinary
Knowledge is power and experience is valuable. This is why we strive to attract the best candidates for every position at Extra Space Storage. Every position is valuable to our success from our executive management team, corporate employees, on-site managers and call center team.
Offering a Career Path Paved with Innovation and Satisfaction
Attracting the best candidates in any field requires a commitment to job satisfaction. At Extra Space Storage, job satisfaction is high, this is why we have one of the best retention rates in the business. We know that our success depends on our team loving their jobs!
An Extra Space employee is number one valued and knows they are invaluable to the team, customer and company. Second they are passionate enjoying a challenging and rewarding career path armed with the tools they need to succeed. Add a fun work culture and spectacular offices makes Extra Space a pretty amazing place to work.