Director of Insurance Claims

As the Director of Insurance Claims, you will oversee the comprehensive claims management process, ensuring the swift and efficient resolution of both property and liability claims. This role demands a proactive approach to building and refining claims processes, fostering strong negotiation skills, driving organizational change, and managing and monitoring team KPI’s. This position will require collaboration across various internal departments including finance, operations, facilities, and legal and lead engagement with outside vendors including TPA’s, adjusters, engineers, brokers, and remediation companies.

Responsibilities:

· Claims Management: Oversee and manage the property and liability claims processes, ensuring timely and effective resolution of claims.

· Team Leadership: Lead and mentor a team of claims professionals, providing guidance and support to ensure high performance and professional growth.

· Process Improvement: Develop and implement best-in-class claims management processes to enhance efficiency and reduce costs.

· Negotiation: Utilize strong negotiation skills to manage and resolve claims disputes effectively.

· Stakeholder Collaboration: Build and maintain relationships with internal and external stakeholders, including senior management, insurance carriers, adjusters, consultants, and vendors.

· Organizational Change: Drive organizational change by implementing innovative strategies and processes to improve claims handling and risk management.

· Data Analysis: Analyze claims data to identify trends and opportunities for improvement, and provide strategic insights to senior management.

· Compliance: Ensure compliance with all relevant regulations and company policies related to claims management.

Qualifications:

· Education: Bachelor’s degree required; MBA, JD, or other relevant graduate degree strongly preferred.

· Experience: Minimum of 7-10 years of experience in claims management, with expertise in either property or liability claims. Familiarity with both claim types is required.

Skills:

· Strong negotiation skills and the ability to resolve disputes effectively.

· Proven experience in building and improving claims management processes.

· Excellent leadership and team management skills.

· Ability to drive organizational change and implement innovative strategies.

· Strong analytical skills and the ability to interpret claims data.

· Excellent communication and interpersonal skills