Division Training Manager

Essential Duties and Responsibilities:

By collaborating with division management, the Division Training Manager executes a learning strategy for the division.  This includes assessment of existing programs and analysis of gaps. This is a high impact role requiring a strong, decisive, results-oriented leader who can develop, coach, and manage relationships across the division and with a wide variety of partners based on trust, teamwork, and knowledge.

• Drive corporate initiatives and values through learning and development.

• Instill a performance consulting mentality in the division.

• Create developmental plans for teams and individuals. Effectively manage learning resources necessary to implement these plans.

• Manage the delivery of training and performance support solutions including new hire, management, team, technical, sales, service and training to support company and division objectives.

• Manage training support functions. Drive creative and aggressive improvements in training time to competency and performance execution.

• Build strong relationships with internal partners.

• Implement learning programs that will drive desired results.

• Influence and contribute to building a service culture in the business.

• Instill processes and tools that will drive consistent service delivery and common service behaviors across the division.

• Measure the impact of various learning programs to ensure the appropriate business outcome is derived.

• Assess opportunities for continued improvement, set goals and establish metrics for success.

• Define and implement process improvements, tools and technology to enhance processes for learning execution.

• Up to 50% travel required.

Education and/or Experience:

• Must have current Driver’s License to facilitate travel throughout the division organization.  

• Bachelor’s Degree strongly preferred.  A minimum of three years training experience, preferably with a service or retail organization with a dispersed workforce.

• Comprehensive knowledge of learning and development principles including familiarity with technology based learning, skill development, and change management.

• Credibility to influence and coach employees, peers and executive management. Able to establish and maintain collaborative partnerships across the division.

• Able to work in a fast-paced, highly matrixed environment; establish priorities and achieve results.

• Client focused to ensure that customer needs are built into solutions and processes.

• Excellent strategic and process thinking abilities.

• Results driven and metrics focused.

• Strong business acumen.

• Excellent communication and presentation skills.

• Professional executive demeanor; decisive with highly versatile interpersonal skills.

• Unquestionable business and personal integrity.