Job Description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend us as a great place to work. The job posting is for our contact center in Bloomington, Indiana.

Is your enthusiasm and passion for helping people contagious? Do you connect well with other people quickly?  Why not bring your talent to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world class customer service, and the opportunity to grow your career - then Extra Space Storage is the place for you!

We are looking for full-time Inbound Sales/Service Representatives. Don’t like cold calling? Neither do we - our customers call us with any of their needs regarding storage. Your job is to assist potential or current customers with their needs all while delivering amazing customer service. 

Pay starts at $15 hourly!

Work Environment:   

  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment.
  • The employee is required to sit, stand, walk, use hands for an extended period of time while talking over the phone.
  • Use clear and concise verbal and written communication.

Requirements

  • Act as the first point of call contact for new and existing customers to establish a rapport and build confidence with Storage Express.
  • Process payments from customers using various collection methods to include inbound calls, outbound calls and kiosks while adhering to company guidelines.
  • Make storage solution recommendations according to customer's needs by asking open ended questions.
  • Directly and accurately input information in customized software.
  • Educate customers on company amenities to maximize customer satisfaction and improve profitability.
  • Continually maintain thorough understanding of all company products, services, pricing and promotions in order to communicate the benefits and value of Storage Express and effectively and oppose any customer objections.
  • Prepare rental agreement and documentation on a daily basis.
  • Calmly and professionally handle displeased customers and provide timely feedback to management regarding customer concerns.
  • Monitor rental center kiosks for customer activity.
  • Comply with all legal regulations regarding public storage facilities in various states.
  • Participate in process improvement projects and support other Management directives

If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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