IT Operations Support Technician II
Resolve advanced Help Desk tickets according to SLA
Resolve customer issues via phone, email and computer chat
Accurately document customer interactions in a service desk ticketing system
Escalate issues to the next Tier with next level of difficulty
Diagnose and resolve advanced problems associated with application software and operating systems; determine the source of problems, classify their level, priority and resolve
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment
Active Directory user account management. Maintain and update Active Directory users/computers
Participate in hardware and software reviews and recommend purchases.
Trains, troubleshoots, analyzes and resolves Audio-Visual equipment issues.
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
Gather information, analyze data and generate reports for Help Desk ticket root cause and future proactive resolution
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Expert technical experience with Windows operating systems and computer hardware
Excellent customer service, communication and written skills
Eagerness to learn stay current, openness to new technologies and changes
Enthusiastic and positive attitude
Flexibility to work assigned shift which can include Saturday’s and Sunday’s as shift demands
Highly organized and detail-oriented in managing assigned Help desk tickets and project tasks to resolution
Education and Experience
High school diploma or GED required, Associates or bachelor’s degree a plus
1 or more years of Store Operations/Desktop analyst experience or 2 plus years of helpdesk experience and or a combination of work and educational experience
At least 2 year of expert experience with windows operating systems and MS office suite
Experience with Firewall and networking equipment configuration required
Microsoft Endpoint configuration manager or equivalent desktop administrative tool experience required
Certified in one or more of the following: Network+ required, A+, MCSA, Modern Desktop Certification, or equivalent based on current technologies
Basic scripting with PowerShell and or Python experience required
If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.
Extra Space Storage is the second largest operator of self-storage facilities in the U.S. Since we were founded in 1977, we’ve taken the storage industry by storm. In 2015 alone we added 1.6 Billion dollars in new acquisitions to our already large property portfolio.
The cornerstone of Extra Space Storage is successful partnerships with our stakeholders, partners, investors and customers. Our goals are driven by an impassioned, dedicated workforce that thrives in the innovation driven corporate environment. We are the best, at getting better!
Our Team Makes Us EXTRAordinary
Knowledge is power and experience is valuable. This is why we strive to attract the best candidates for every position at Extra Space Storage. Every position is valuable to our success from our executive management team, corporate employees, on-site managers and call center team.
Offering a Career Path Paved with Innovation and Satisfaction
Attracting the best candidates in any field requires a commitment to job satisfaction. At Extra Space Storage, job satisfaction is high, this is why we have one of the best retention rates in the business. We know that our success depends on our team loving their jobs!
An Extra Space employee is number one valued and knows they are invaluable to the team, customer and company. Second they are passionate enjoying a challenging and rewarding career path armed with the tools they need to succeed. Add a fun work culture and spectacular offices makes Extra Space a pretty amazing place to work.