IT Service Desk Technician I

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.

Please note that this is a HYBRID position, requiring this person to work onsite at our Buffalo, NY office 2 days per week and the flexibility to work 3 days fully remote.

We're currently hiring for a Service Desk Technician I for our Buffalo, NY office. In this position, you will provide full end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment. 

Essential Duties and Responsibilities: 

• Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.

• Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.

• Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.

• Communicate effectively and concisely, both verbally and in writing.

• Identify and escalate issues requiring urgent attention or a higher level of knowledge.

• Identify common issues and report those issues to management.

• Ability to work in a team environment.

• Follow Service Desk practices and procedures.

Education and/or Experience: 

• High School Diploma or GED with one year or more of Help Desk experience; or equivalent education

• A+ Certification is preferred

• Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite

• Demonstrated interpersonal skills and openness to new technologies

• Excellent analytical, interpersonal as well as verbal and written communication skills

• Ability to thrive in a fast paced, decentralized work environment

We pride ourselves on hiring top talent and provide the following benefits and more: 

   

• Well defined career paths

• Eligible for Medical, Dental, and Vision benefits

• Health Savings Account (HSA) or Flexible Spending (FSA)

• Company paid Life, AD&D, and  Short & Long Term Disability

• 401K with company match after 90 days of service

• Holiday pay and paid time off

• Extensive Wellness Program and various Employee Discount Programs

• Personal Health Advocate