Jr. Operations Engineer
The Jr. Operations Engineer supports systems and applications developed for any product or operations function. This position works closely with product managers, process owners, business and product analysts, and developers to support and troubleshoot applications in production use.
Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures.
Initiates continuous process improvements to improve product effectiveness.
Provides technical support and guidance on product operations validation, development and implementation.
Provides support to product and engineering team in achieving business goals.
Provides third tier support to helpdesk on identifying and fixing issues.
Supports the start-up and integration of new product operations projects.
Improves product quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to development teams.
Serves as a subject matter expert to help educate NSC service agents and IT Helpdesk agents.
Collaborates and coordinates with Operations support, facilities, and CX teams on escalated problems and concerns from products in production
Serves as a support liaison and SME for 3rd party company and partner integrations
Should be technically savvy, self-motivated and flexible.
Excellent communication skills required.
Basic understanding of Object Oriented Programming Languages.
Education and Experience
Bachelor's Degree from a four-year college or university;
Or one to two years related experience and/or training; or equivalent combination of education and experience.
We pride ourselves on hiring top talent and provide the following benefits and more:
Well defined career paths
Great work/life balance
Medical, dental, and vision benefits
Health Savings Account (HSA) or Flexible Spending (FSA)
Company paid Life, AD&D, and Short- & Long-Term Disability
401K with company match after 90 days of service
Holiday pay and paid time off
Extensive wellness program and various employee discount programs
Personal health advocate
On-site fitness center
Free soda, coffee, and snacks all day every day and much, much more!
If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.