Learning Design Content Manager

Manager, Learning Design Content 
 
Job Summary 
As the Learning Design & Content Manager, you will manage a team responsible for executing the development of ILT, VILT, e-learning content, and knowledge resources. These learnings primarily support field leadership and front-line, customer-facing employees to help achieve company strategic initiatives and departmental objectives. This hybrid role is perfect for someone who enjoys designing content, driving productivity and meeting the needs of stakeholders through effective learning experiences.  
 
Duties & Responsibilities 
• Manage a team of Instructional Designers to execute the development of learning projects defined and prioritized by the VP of Learning and Talent Development. 
• Collaborate with project stakeholders to understand specific business needs and performance gaps before executing the development of performance-enabling and improving training solutions. 
• Manage multiple instructional design projects simultaneously, ensuring projects remain on time throughout all phases of development. 
• Ensure instructional items are delivered high-quality, free from errors, and within strategic design and scope, often meaning you jump in and create content alongside your team to bring the project across the finish line. 
• Build relationships with internal customers and project stakeholders while managing expectations, communicating status, and resolving open issues. 
• Manage the day-to-day technical and operational support for the company’s online learning platforms, including the LMS. 
• Assess opportunities for continued improvement, set goals and establish metrics for productivity expectations and success. 
• Continue to research and adopt new tools, AI powered technologies, and methodologies to keep audiences engaged and motivated to change behaviors to meet business goals. 
 
Qualifications 
• Bachelor's Degree in Instructional Design, Psychology, Communications, or related field 
• Minimum 4 years of experience designing and developing learning content and strategies 
• Minimum 2 years of experience managing a team of instructional developers, or equivalent 

• LMS management experience, preferably Axonify and Workday 

• Resource management tool experience, such as Asana or Airtable 

• Experience with Adobe Creative Suite, Articulate Rise, and Articulate Storyline 
• PMP or equivalent certification is a plus 
 
Skills and Competencies 
• Excellent communicator able to tailor both verbal and written information for a variety of audiences 
• Detail-oriented with exceptional organizational, documentation, and process improvement skills 
• Creative and collaborative problem-solver capable of analyzing complex challenges and proposing well-vetted options 
• Continuously focused on controlling project risks and protecting outcomes 
• Able to re-forecast and pivot projects as needed