Service Desk Technician I

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work.

A Technician I will provide Tier I end-user help desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. A technician I will support internal company corporate and remote site locations while having the ability to work a variety of shifts. Technician I will escalate issues that extend beyond the Tier I span of control. Directly supervised in all aspects of work.

Primary Responsibilities:

• Resolve Help Desk tickets according to SLA

• Resolve customer issues via phone, email and computer chat

• Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers and networking

• Accurately document customer interactions in a service desk ticketing system

• Escalate issues to the next Tier with next level of difficulty

• Install, make changes and repair computer hardware and software

• Follow-up with customers to ensure issues are resolved

• Follow detailed training and “how to” documents to resolve tickets

Job Specifications

• Basic technical experience with Windows operating systems and computer hardware

• Excellent customer service skills

• Eagerness to learn

• Enthusiastic and positive attitude

• Flexibility to work assigned shift which can include Saturday’s and Sunday’s as shift demands

• Detail oriented

• Highly organized to manage assigned Help desk tickets to resolution

• Follow Help Desk practices and procedures

Education and Experience

• High school diploma or GED required

• Associates or Bachelor’s degree a plus

• Help Desk experience or work equivalent a plus

• A+ and/or Network+ certification a plus