Job Description

At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend us as a great place to work.

Job Summary

The NSC Training and Content Specialist is a critical part of the training function at our National Sales Center (NSC). This team member helps enable employees at Extra Space Storage’s call center to support our self-storage business. This onsite role is based at our call center and reports to the NSC Learning Manager.

Primary Responsibilities

· Designs and delivers training on company products, business practices, and other topics as directed

· Designs content to support a blended training approach: eLearning, video, PowerPoint, and ILT/VILT

· Collaborates with the Instructional Design team and the NSC Training Manager on more complex content projects

· Monitors the effectiveness of training on employees using individual or group performance results

· Collects feedback on sessions from attendees to use for future improvements to content and presentation

· Works within the Learning Management System to organize and track content and manage user engagement

· Facilitates training and coaching sessions in both 1-on-1 and group setting

· Handles moderately complex training issues and refers more complex issues to higher-level staff.

Job Specifications

· Strong communication and organizational skills

· Ability to effectively facilitate training and coaching in a group or 1-on-1 setting, virtually or onsite

· Requires experience using PowerPoint and recording audio and video for training purposes

· Familiar with basic eLearning authoring techniques

· Experience with Lessonly a plus.

· Experience in a call center environment strongly preferred.

Education and Experience

· High School graduate. Bachelor’s Degree preferred.

· 2-4 years’ related experience

If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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