Contact Center Learning Specialist

This position may be "Remote" - 5 days At-Home if you have been employed with Extra Space for 6+ months and do not reside within the SLC, Utah area.

This position may be "Hybrid" - 3 Days In-Office & 2 days At-Home after 90 days of training if you have never been employed with Extra Space and are located in the SLC, Utah area.

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Primary Responsibilities

· Personally facilitates training and coaching experiences (both onsite and remote) for new-hire classes and ongoing training for existing agents

· Monitors the effectiveness of training of employees using individual or group performance results

· Collects feedback on sessions from attendees to use for future improvements to content and presentation

· Contributes to new training program design and existing program enhancements

· Develops and creates lesson plans and training aids

Job Specifications

· Strong communication and organizational skills

· Oral and written communication skills

· May specialize in particular subject matter, training program, or function

Education and Experience

· High School Diploma or GED or equivalent required. Associates Degree or greater preferred.

· 2+ years experience in sales or customer service roles, prior mentorship experience strongly preferred

· Previous training/facilitation experience strongly preferred