Customer Communication Specialist
It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work
Executes email and SMS communications from the company corporate offices to its customers. Develops and runs large-scale email communications. Develops processes and quality control checks to improve project turnaround times and consistency. Organizes and implements email-based projects.
Develops and executes transactional, batch, and campaign email/SMS launches.
Analyzes and communicates key email/SMS statistics and deliverability information.
Coordinates with multiple departments on email/SMS projects.
Maintains brand consistency in all outgoing customer communications.
Ensures CAN SPAM Compliance.
Executes email/SMS campaigns for facility operations, marketing, risk management, and emergency response.
Creates dynamic email templates.
Work closely with IT and Product to continually innovate customer communications.
Experience with Email Management Systems, preferably Iterable.
Six months to two years’ experience with email management systems and reporting.
Proven ability to oversee technical processes and systems with an eye for quality and exactness.
Proven project management and organizational skills.
Familiarity with analytics.
A full working knowledge of MS Office suite.
Experience working with marketing metrics and programs.
Ability to create a positive and professional business relationship.
Education and Experience
We pride ourselves on hiring top talent and provide the following benefits and more:
Well defined career paths
Great work/life balance
Medical, dental, and vision benefits
Health Savings Account (HSA) or Flexible Spending (FSA)
Company paid Life, AD&D, and Short- & Long-Term Disability
401K with company match after 90 days of service
Holiday pay and paid time off
Extensive wellness program and various employee discount programs
Personal health advocate
On-site fitness center
If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!Apply Online
Job Status: Full Time
Job Reference #: R-41426