Job Description

At Extra Space Storage, what matters to you, matters to us! Join a company that cares about you.

It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with us and find out why so many of our employees recommend us as a great place to work

Job Summary 

Executes email and SMS communications from the company corporate offices to its customers. Develops and runs large-scale email communications. Develops processes and quality control checks to improve project turnaround times and consistency. Organizes and implements email-based projects.  

Primary Responsibilities 

  • Develops and executes transactional, batch, and campaign email/SMS launches. 

  • Analyzes and communicates key email/SMS statistics and deliverability information. 

  • Coordinates with multiple departments on email/SMS projects. 

  • Maintains brand consistency in all outgoing customer communications. 

  • Ensures CAN SPAM Compliance. 

  • Executes email/SMS campaigns for facility operations, marketing, risk management, and emergency response. 

  • Creates dynamic email templates. 

  • Work closely with IT and Product to continually innovate customer communications.  


Job Specifications 

  • Experience with Email Management Systems, preferably Iterable. 

  • Six months to two years’ experience with email management systems and reporting. 

  • Proven ability to oversee technical processes and systems with an eye for quality and exactness. 

  • Proven project management and organizational skills. 

  • Familiarity with analytics. 

  • A full working knowledge of MS Office suite. 

  • Experience working with marketing metrics and programs. 

  • Ability to create a positive and professional business relationship. 


 Education and Experience 

  • Bachelor's Degree 

We pride ourselves on hiring top talent and provide the following benefits and more:

  • Well defined career paths

  • Great work/life balance

  • Medical, dental, and vision benefits

  • Health Savings Account (HSA) or Flexible Spending (FSA)

  • Company paid Life, AD&D, and Short- & Long-Term Disability

  • 401K with company match after 90 days of service

  • Holiday pay and paid time off

  • Extensive wellness program and various employee discount programs

  • Personal health advocate

  • On-site fitness center

  • Free soda

If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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