Infrastructure Engineer

At Extra Space Storage, what matters to you, matters to us! Join a company that cares about you.  

It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with the largest self-storage company in the world and find out why so many of our employees recommend us as a great place to work. 

Job Summary 

The Infrastructure Engineer is responsible for the implementation, maintenance, and optimization of our company's internal infrastructure, which includes both cloud-based and on-premises systems. The role will focus on ensuring systems are reliable, secure, and scalable while contributing to infrastructure projects, troubleshooting issues, and collaborating with senior engineers. This position will also work on the automation of routine tasks and drive improvements in infrastructure performance. 

Primary Responsibilities 

• Support the setup, configuration, and maintenance of on-prem and cloud based servers, networks, and systems 

• Assist in the deployment and administration of virtualization platforms (e.g., VMware, Hyper-V) 

• Manage cloud services on AWS and Azure, ensuring internal systems remain available and scalable 

• Monitor internal infrastructure performance, troubleshoot technical issues, and resolve incidents 

• Perform regular system maintenance, including patching, updates, and backups, to protect internal data 

• Collaborate with senior engineers to enhance internal infrastructure and streamline processes 

• Document all system changes, configurations, and incidents following internal IT standards 

• Participate in IT incident responses to resolve issues impacting internal operations 

• Stay updated with industry trends through ongoing training and development 

• Ensure system security and maintain firewalls, VPNs, and other security systems 

• Provide technical support to internal users and other IT teams 

Job Specifications 

• Basic Understanding of Project Management: Demonstrates an understanding of core project management concepts, including project planning, risk management, scheduling, and stakeholder engagement. 

• Basic Knowledge of Agile Methodologies: Familiarity with Agile processes such as sprint planning, daily stand-ups, and retrospectives. 

• Collaboration: Works well in a team environment, actively contributing to discussions and providing solutions to project-related challenges. 

• Problem Solving: Thrives as an outside-the-box thinker who can troubleshoot and resolve issues effectively. 

• Self-Motivation: Able to work independently, manage multiple priorities, and complete tasks with limited supervision. 

• Communication: Excellent communication, presentation, and documentation skills, including the ability to lead small group meetings. 

• Technical Aptitude: Familiar with Technical details related to IT Service Teams, different SaaS applications, project management tools, and proficient with Microsoft Office toolset. 

Education and Experience 

Education: 

Bachelor's degree in Computer Science, Information Technology, Network Engineering, or a related field. Equivalent experience may be considered. 

Experience: 

• 3-5 years of relevant hands-on experience in IT infrastructure management (entry-level roles are acceptable). 

• Basic knowledge of networking (TCP/IP, DNS, DHCP) and its role in corporate infrastructure. 

• Familiarity with operating systems (Windows Server, Linux) and standard internal administration tasks. 

• Understanding of virtualization tools and methodologies (e.g., VMware, Hyper-V). 

• Experience with cloud platforms (AWS, Azure) is preferred but not required. 

Skills & Competencies: 

Technical Proficiency: 

• Knowledge of networking protocols and configurations, including TCP/IP, DNS, DHCP, VPNs, and firewalls. 

• Extensive experience with virtualization platforms and cloud infrastructure services. 

• Solid understanding of Active Directory, Windows Servers, Linux environments, and cloud-based deployments. 

• Experience with system monitoring and troubleshooting tools (e.g., Nagios, SolarWinds, Splunk). 

• Experience with change control and implementation procedures. 

Soft Skills: 

• Strong problem-solving capabilities, with the ability to diagnose and resolve infrastructure issues promptly. 

• Excellent communication and collaboration skills to work effectively with team members and stakeholders. 

• Detail-oriented with good documentation habits to ensure proper tracking of changes and incidents. 

• Adaptability and a willingness to learn new technologies and methodologies. 

Certifications (Preferred): 

CompTIA Certifications: A+, Network+, or similar foundational certifications. 

Cloud Certifications: AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals.