IT Service Desk Technician I

At Extra Space Storage, what matters to you, matters to us! Join a company that cares about you.  

It is an exciting time to be at Extra Space. We have been featured on multiple "Best Places to Work" awards, including Forbes and Glassdoor. We’re an S&P 500 company that hasn’t stopped growing since our founding in 1977. Today we are leading the self-storage industry in more ways than one, but in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. Self-storage is our product, helping people is our passion. Come grow with the largest self-storage company in the world and find out why so many of our employees recommend us as a great place to work. 

Job Summary:

The Service Desk Technician I will provide Tier I support for end-users by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. This role supports both corporate and remote locations and requires flexibility to work various shifts. The technician will escalate complex issues beyond Tier I scope as needed and works under direct supervision.

Primary Responsibilities:

• Resolve Help Desk tickets according to SLA

• Resolve customer issues via phone, email and computer chat

• Provide customer assistance by troubleshooting and resolving issues relating to computer systems, hardware, software, telecommunications, printers and networking

• Accurately document customer interactions in a service desk ticketing system

• Escalate issues to the next Tier with next level of difficulty

• Install, make changes and repair computer hardware and software

• Follow-up with customers to ensure issues are resolved

• Follow detailed training and "how to" documents to resolve tickets

Job Specifications:

• Basic technical experience with Windows operating systems and computer hardware

• Excellent customer service skills

• Eagerness to learn

• Enthusiastic and positive attitude

• Flexibility to work assigned shift which can include Saturday’s and Sunday’s as shift demands

• Detail oriented

• Highly organized to manage assigned Help desk tickets to resolution

• Follow Help Desk practices and procedures

Education and Experience:

• High school diploma or GED required

• Associates or Bachelor’s degree a plus

• Help Desk experience or work equivalent a plus

• A+ and/or Network+ certification a plus

Working Conditions/Physical Demands:

Performs work in an office environment with lifting (less than 30 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing,graspingand feeling.

Disclaimer:

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

We pride ourselves on hiring top talent and provide the following benefits and more: 

• Well defined career paths

• Qualify for Medical, Dental, and Vision benefits on Day 1

• Health Savings Account (HSA) or Flexible Spending (FSA)

• Company paid Life, AD&D, and  Short & Long Term Disability

• 401K with company match after 90 days of service

• Holiday pay and paid time off

• Extensive Wellness Program and various Employee Discount Programs

• Personal Health Advocate