Job Description

The Map Operations Coordinator works as part of a team to help improve the customer experience when remotely renting an Extra Space storage unit through creating and maintaining digital maps of our properties. These maps are currently used to help customers find their units on property and will soon extend to assisting in online rentals. This individual will also aid in updating the layouts of our facilities.

Temporary Role Terms

This is a temporary position, 4 to 5 months in length.

Primary Responsibilities

  • Ingest map feedback from stores and clarify requests to ensure edits are made properly

  • Manage incoming workload to ensure the highest priority maps are edited first and management has visibility into progress and team bandwidth

  • Confirm with District Manager and Store Manager new building layouts and unit sizes and attributes

  • Serve as a go-between with our map partner and our stores

  • Work with various depts. within Extra Space to coordinate the creation of new maps in-advance of new storage facilities opening to the public to ensure maps are available from day one

  • Present to team supervisor on the progress of map edits and creation

Job Specifications

  • Revise existing Adobe Illustrator documents

  • Analyze, create and transform data in Excel

  • Collaborate remotely with internal resources spread throughout the country

  • Adhere to precise visual brand design guidelines

  • Revise and deploy updated storage facility map layouts several times daily

Education and Experience

  • Experience with Adobe Illustrator or Photoshop

  • Familiarity with building, interpreting and editing spreadsheets

  • Background in graphic design, web design, or illustration desired but not required

  • Experience in a customer-service oriented role desired

  • Strong communication skills

  • Bachelor’s degree or equivalent work experience preferred

Working Conditions/Physical Demands

Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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