Open House! Rental Coordinators 11/20/24
Job Description
We would like to invite you to our open house for a great career opportunity!
At Bargold Storage, we're looking for 2 Rental Coordinators to answer customer calls, assess our customers’ needs and walk them through effective solutions to their questions and grievances. We are looking for candidates with a high emotional intelligence and ability to serve our customers with empathy. We offer market pay and an attractive benefit package along with a fixed schedule that includes weekends off.
Wednesday, November 20th, 2024
1:00 PM - 4:00 PM Eastern Time
Event Location:
141 38th Street, Long Island City, NY 11101
**Please come prepared to be interviewed with a copy of your resume.**
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The Rental Coordinator is responsible for selling products, fielding questions, and resolving customer complaints as a member of the Customer Service team. They services existing accounts and establishes new accounts. Analyze a customer's service needs and resolve the customer's needs with an understanding of process and collaboration with fellow departments.
Primary Responsibilities
- Respond to customer inquiries and solve customer needs, including renting over the phone
- Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.
- Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
- Coordinate and schedule appointments with customers
- Monitor and respond to customer emergencies
- Interact with customers, building representatives, internal depts and vendors regularly
- Other duties as assigned
Job Specifications
- Maintain customer records
- Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
- Verbal and communication skills
- Organize and plan work
- Copes well with changing situations
- Analyze situations and problems, negotiate solutions with customers
- Manage multiple tasks and utilize various systems to resolve customer issues on the call
Education and Experience
- High school diploma or its equivalent
- Previous customer service experience 1+ year preferred
- Fluency in Spanish required
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply Online