Job Description

We would like to invite you to our open house for a great career opportunity!

At Bargold Storage, we're looking for 2 Rental Coordinators to answer customer calls, assess our customers’ needs and walk them through effective solutions to their questions and grievances. We are looking for candidates with a high emotional intelligence and ability to serve our customers with empathy. We offer market pay and an attractive benefit package along with a fixed schedule that includes weekends off.

Wednesday, November 20th, 2024

1:00 PM - 4:00 PM Eastern Time

Event Location:

141 38th Street, Long Island City, NY 11101

**Please come prepared to be interviewed with a copy of your resume.**

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The Rental Coordinator is responsible for selling products, fielding questions, and resolving customer complaints as a member of the Customer Service team. They services existing accounts and establishes new accounts. Analyze a customer's service needs and resolve the customer's needs with an understanding of process and collaboration with fellow departments.

Primary Responsibilities

  • Respond to customer inquiries and solve customer needs, including renting over the phone
  • Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.
  • Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
  • Coordinate and schedule appointments with customers
  • Monitor and respond to customer emergencies
  • Interact with customers, building representatives, internal depts and vendors regularly
  • Other duties as assigned

Job Specifications

  • Maintain customer records
  • Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
  • Verbal and communication skills
  • Organize and plan work
  • Copes well with changing situations
  • Analyze situations and problems, negotiate solutions with customers
  • Manage multiple tasks and utilize various systems to resolve customer issues on the call

Education and Experience

  • High school diploma or its equivalent
  • Previous customer service experience 1+ year preferred
  • Fluency in Spanish required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online