Part-Time Intern - Contact Center

This position is based out of our office in Cottonwood Heights, UT and is an in-office work environment. This role is not open to fully remote workers.

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Job Summary

Extra Space Storage is seeking a dynamic and motivated Part-Time Intern to join our Customer Contact Center. This position will provide vital support to both the Recruiting and Workforce departments, ensuring smooth operations, effective communication, and efficient project and process management. This role is ideal for individuals looking to gain hands-on experience in a fast-paced and collaborative environment.  This paid internship will run through September, with the possibility of an extension through the end of 2025.

Duties & Responsibilities

• Job Requisition Management: Review resumes, clean up job requisitions, and disposition candidates appropriately.

• Communication: Maintain constant communication with candidates via phone, email, and text, ensuring a seamless experience.

• Data Reporting: Review candidate video responses, assessment results and maintain accurate records with candidate information.

• Interview Coordination: Schedule interviews with calendar invites, including meeting links and reminders to ensure timely and organized interview processes.

• Shipment Management: Manage shipments for all new hires, both outbound and inbound, ensuring timely delivery and receipt of equipment and materials.

• New Hire Packets: Prepare new hire packets for shipments, ensuring all necessary documentation and materials are included.

• Procurement and Expense Support: Ordering and maintaining office supply inventory, ordering gift cards for monthly contests, assisting Senior Call Center Director with preserving receipts for monthly orders

• Process Improvement: Identify and recommend improvements to existing recruiting processes to increase efficiency and effectiveness.

• Additional duties as assigned to support the Contact Center

Qualifications

• Currently enrolled in a Bachelor's degree program, or recent graduate

• This is a hybrid role, with a requirement of 3 days in office per week at our location in Cottonwood Heights, UT

• Project management skills or experience is a plus.

Competencies

• Strong organizational skills and attention to detail.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to manage multiple tasks and priorities effectively.

• Proactive and able to work independently as well as part of a team

Work Environment & Physical Requirements

Performs sedentary work in an office environment with limited lifting (less than 10 pounds) or walking required. Close visual acuity required to perform work at computer terminal. No exposure to adverse environmental conditions. Requires repetitive typing motion, talking, hearing, grasping and feeling. 

Disclaimer

This job description outlines the general nature and scope of work employees perform in this role. It's not intended to be an exhaustive list of all duties, responsibilities, or qualifications required for the position. The company reserves the right to modify, revise, or update the job description to meet business needs.