Product Operations Coordinator
The Product Operations Coordinator works as part of a team to help improve the customer experience when remotely renting an Extra Space storage unit through creating and maintaining digital maps of our properties. These maps are currently used to help customers find their units on our properties and assist in online rentals. This individual will also aid in updating the layouts of our facilities.
This position is 6-month temporary role.
Create, edit, and maintain store maps
Collaborate with store employees to clarify requests to ensure edits are made properly
Confirm with District Manager and Store Manager new building layouts and unit sizes and attributes
Serve as a go-between with our map partner and our stores
Work with various departments within Extra Space to coordinate the creation of new maps in-advance of new storage facilities opening to the public to ensure maps are available from day one
Report to team supervisor on the progress of map edits and creation
Revise existing Adobe Illustrator files
Create map design files using Adobe Illustrator based on store provided layouts
Analyze, create and transform data in Excel
Collaborate remotely with employees throughout the country via phone calls and screenshares
Adhere to precise visual brand design guidelines
Revise and deploy updated storage facility map layouts several times daily
Education and Experience
Experience with Adobe Illustrator or Photoshop
Familiarity with building, interpreting and editing excel spreadsheets
Background in graphic design, web design, or illustration desired but not required
Experience in a customer-service oriented role desired
Strong communication skills
Bachelor’s degree or equivalent work experience preferred
Experience with JIR
If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.