Product Operations Coordinator

The Product Operations Coordinator works as part of a team to help improve the customer experience when remotely renting an Extra Space storage unit through creating and maintaining digital maps of our properties. These maps are currently used to help customers find their units on our properties and assist in online rentals. This individual will also aid in updating the layouts of our facilities.

This position is 6-month temporary role.

Primary Responsibilities

• Create, edit, and maintain store maps

• Collaborate with store employees to clarify requests to ensure edits are made properly

• Confirm with District Manager and Store Manager new building layouts and unit sizes and attributes

• Serve as a go-between with our map partner and our stores

• Work with various departments within Extra Space to coordinate the creation of new maps in-advance of new storage facilities opening to the public to ensure maps are available from day one

• Report to team supervisor on the progress of map edits and creation

Job Specifications

• Revise existing Adobe Illustrator files

• Create map design files using Adobe Illustrator based on store provided layouts

• Analyze, create and transform data in Excel

• Collaborate remotely with employees throughout the country via phone calls and screenshares

• Adhere to precise visual brand design guidelines

• Revise and deploy updated storage facility map layouts several times daily

Education and Experience

• Experience with Adobe Illustrator or Photoshop

• Familiarity with building, interpreting and editing excel spreadsheets

• Background in graphic design, web design, or illustration desired but not required

• Experience in a customer-service oriented role desired

• Strong communication skills

• Bachelor’s degree or equivalent work experience preferred

• Experience with JIR

If you are a current Extra Space employee, please apply through the "Find Internal Career Openings" in Workday.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.